Paddington Cleaners Privacy Policy
This Privacy Policy explains how Paddington Cleaners collects, uses, stores and protects your personal data. It applies to all customers and prospective customers of Paddington Cleaners within our service area, including individuals making enquiries, booking services or otherwise interacting with us offline or online.
Paddington Cleaners is committed to processing your personal data in accordance with the UK General Data Protection Regulation and any other applicable data protection laws. This Policy describes the types of data we collect, our lawful bases for processing it, how long we keep it, with whom we share it, and the rights you have in relation to your personal data.
Data Controller
Paddington Cleaners is the data controller in respect of the personal data that we collect and process about you. As data controller, we decide how and why your personal data is used and are responsible for ensuring that it is handled lawfully, fairly and transparently.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you use our services or contact us:
Identification and contact details, such as your name, postal address, billing address, and any other address at which services are provided, as well as your preferred contact details.
Service and account information, such as details of the cleaning or related services you request, instructions you provide, booking history, payment status, invoices, and records of communications with you.
Payment-related information, such as limited payment details necessary to process your transactions. Where we use third-party payment processors, detailed card or bank information is handled directly by them and not stored by us.
Usage and communication data, such as information you provide when you contact us by telephone, in person or in writing, including feedback, queries, complaints and any other correspondence.
Technical and website information, when you visit our website, such as basic technical data that may be collected through standard web server logs and similar tools to maintain and improve our online services. We aim to use only the minimum technical data necessary for the secure and efficient operation of our website.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, make a booking, receive our services or provide feedback. This may occur in person, over the telephone, by post, or through any online forms or contact methods we make available.
We may also create personal data about you in the course of providing services, for example by recording details of services provided at your property, service preferences or any issues that arise so that we can manage your account and improve our services.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so. Depending on the context, the lawful basis for our processing may include:
Performance of a contract: We process your personal data where it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotations, and fulfilling our obligations, such as delivering cleaning services and managing your account.
Legal obligations: We process your personal data where necessary to comply with legal obligations that apply to us, for example in relation to tax, accounting, record keeping or responding to lawful requests from public authorities.
Legitimate interests: We may process your personal data where it is necessary for our legitimate interests and these are not overridden by your interests or fundamental rights and freedoms. Legitimate interests may include managing our business operations, improving our services, handling customer enquiries and complaints, and protecting our property and staff.
Consent: In limited circumstances, we may rely on your consent for specific processing activities. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and administer cleaning and related services, including managing bookings, arranging access to premises, and delivering services tailored to your instructions.
To manage our relationship with you, including handling queries, feedback, complaints, and providing customer support.
To process payments, issue invoices, manage debt collection where necessary, and maintain financial records.
To operate, maintain and improve our business, services and website, including internal administration, training and quality assurance.
To comply with legal and regulatory obligations, including maintaining appropriate records and cooperating with lawful requests from regulatory or law enforcement authorities.
To protect our rights, property and safety, as well as those of our staff, customers and others, including the prevention and detection of fraud or misuse of our services.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged under written contracts that require them to process personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
Categories of processors may include:
Payment processing providers who handle card or electronic payments and related security checks.
IT and hosting service providers who support the operation, maintenance and security of our systems, website and communications.
Professional advisers such as accountants or legal advisers, to the extent necessary for them to provide their services to us.
We do not sell your personal data. We may disclose personal data to public authorities or other third parties where required to do so by law, or where necessary to establish, exercise or defend legal claims.
International Transfers
Where our use of processors or online tools involves the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses or other recognised mechanisms intended to provide an equivalent level of protection to that under UK and EU data protection law.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we keep customer and service records for a period that allows us to respond to queries about past services, meet tax and accounting obligations, and resolve disputes. After the relevant retention period has expired, we will securely erase or anonymise your personal data so that it can no longer be associated with you.
The specific retention period may vary depending on the type of data, the context in which it was collected, and applicable legal requirements.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your personal data.
While we take reasonable steps to safeguard your information, no system can be completely secure, and we cannot guarantee absolute security of your personal data. We review our security arrangements regularly and update them where appropriate.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
Right of access: You have the right to obtain confirmation as to whether we process personal data about you and, if so, to receive a copy of that data and certain additional information.
Right to rectification: You have the right to request that inaccurate personal data about you be corrected and that incomplete data be completed.
Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of data you contest.
Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we have compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your rights have been infringed by our processing of your personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will be made available through our usual communication channels. We encourage you to review this Policy periodically to stay informed about how we process and protect your personal data.
Your continued use of Paddington Cleaners services after any changes to this Privacy Policy have been communicated will constitute your acknowledgement of the updated Policy.
